Tour booking terms
The short version. Tours and activities you book on Palcation are sold by our partner Holibob on behalf of the company that runs the tour. Holibob takes your payment and sends your confirmation and vouchers. Each tour's own cancellation policy is shown before you pay, and you can cancel from My Bookings or the link in your confirmation email. Refunds go back to your card.
These terms apply to tours, activities, attractions and experiences booked on Palcation (a "tour"). They add to our Terms of Service, and where the two differ for a tour booking, these apply. Tours you book on another website after following a link from Palcation are covered by that website's terms, not these.
1. Who you book with
Tours are supplied by independent operators (the "supplier"). Holibob Limited sells them to you on the supplier's behalf and is the merchant of record: it takes your payment, and your card statement may show Holibob. Your contract for the tour itself is with the supplier, under the supplier's terms and the tour details shown when you book. Palcation helps you find, book and manage tours, and is paid a commission at no extra cost to you.
2. Prices and payment
Prices are shown in US dollars and include taxes and booking fees unless the tour says otherwise. The price shown at checkout is the price you pay. Payment is taken securely by Holibob's payment provider; Palcation never sees or stores your card number. If the supplier can't confirm your booking, you are not charged, or any payment is released.
3. Booking details
Some tours ask questions before you book, such as each traveler's name, age, height, or a pickup location. Answer them accurately: the supplier relies on them, and wrong details can mean being turned away without a refund. At checkout you are asked to accept the terms and conditions that apply to your booking, including these.
4. Confirmation and vouchers
Your confirmation and vouchers are emailed to you from [email protected] and are also in My Bookings. Some suppliers confirm a booking shortly after you pay; until then it shows as pending. Bring your voucher (on your phone is usually fine) and any ID the tour asks for.
5. Changes and cancellations
Each tour has its own cancellation policy, shown before you pay and in your confirmation, for example "free cancellation up to 24 hours before". To cancel a tour, open My Bookings or the Manage booking link in your confirmation email, open the menu next to the tour and choose Cancel, then accept the terms and press Continue to confirm the refund shown. A booking with several tours can be cancelled one tour at a time. To change a tour's date or time, cancel it and book again, or email us.
Refunds follow the tour's policy and go back to the card you paid with, through Holibob. They usually arrive within a few business days, depending on your bank. A tour cancelled after its free cancellation deadline, or missed without cancelling, is usually not refundable.
6. If the supplier cancels
If the supplier cancels a tour, or it doesn't go ahead as booked, you get a full refund through Holibob, or you can choose an alternative if one is offered. Tours affected by weather or safety conditions follow the supplier's policy, which is shown on the tour.
7. On the day
Arrive on time at the meeting point shown on your voucher. The supplier is responsible for running the tour safely and as described, and may refuse anyone who doesn't meet the tour's requirements (such as age, height or fitness) or who puts others at risk. You are responsible for your own travel documents, insurance and fitness to take part.
8. Liability
The supplier, not Palcation, is responsible for providing the tour. Section 9 of our Terms of Service (Limitation of liability) applies to Palcation's part. Nothing in these terms limits any right you have under law that can't be limited.
9. Help
For anything about a booking, start with My Bookings or the Manage booking link in your confirmation email. You can also email [email protected] with your booking code and we will help, including passing it to Holibob or the supplier.